Privacy & Data Protection Policy

Who Operates This Website & Whom It Covers

This website (https://jodhpururbaniahire.com/) is managed by Jodhpur Urbania Hire, functioning as the Jodhpur operations unit of Urbania Rentals India. Under the provisions of India’s Digital Personal Data Protection Act, 2023 (DPDP Act), we act as the Data Fiduciary for the personal data collected through our digital interfaces and booking desks.

This policy applies to all visitors, tourists, travel coordinators, and corporate procurement heads who access our portal, submit vehicle inquiry forms, or engage in direct telephone/WhatsApp correspondence with our dispatch team.

Information We Collect

We adhere strictly to the principle of data minimization—collecting only information required to calculate rental quotes, schedule driver duties, and ensure passenger transit safety.

Purpose of Data Processing

Any data received through this platform is utilized strictly for legitimate business fulfillment under voluntary consent:

• Itinerary & Vehicle Allocation: Verifying whether a 7, 9, 12, or 16-seater Force Urbania accommodates your passenger count and luggage volume without cabin overcrowding.
• Tariff Formulation: Calculating itemized commercial quotations based on exact point-to-point mileage, duty hours, and parking requirements.
• Chauffeur Coordination: Enabling our Basni dispatch unit to share driver contact and vehicle registration numbers prior to reporting.
• Legal & Tax Compliance: Generating valid GST tax invoices and complying with state transport regulatory mandates.

Information Sharing & Third-Party Disclosure

We do not sell, rent, monetize, or trade your personal data to advertising agencies or data brokers. Information is disclosed only under strictly controlled operational situations:

• Assigned Chauffeur & Field Staff: The lead passenger’s phone number and pickup location are shared with the allocated driver solely for trip execution.
• Communication Infrastructure: When you choose to submit inquiries via WhatsApp, your interaction is subject to WhatsApp/Meta's end-to-end encryption and terms.
• Law Enforcement Mandates: Data may be produced only if formally requested under lawful court orders, transport authority audits, or statutory police mandates.

Cookies & Technical Diagnostics

Our WordPress platform employs minimal, standard technical cookies necessary for core website operations. These include:

• Session Security Cookies: Protecting forms against Cross-Site Request Forgery (CSRF) and bot spam.
• Server Diagnostics: Standard web hosting logs that temporarily record visitor IP addresses and browser types for firewall defence and uptime monitoring.

You can configure your browser to block or alert you about cookies; however, basic form submissions may require standard session cookies to operate smoothly.

Data Storage, Retention & Security

We implement administrative, technical, and operational safeguards to protect your personal information against unauthorized disclosure, loss, or misuse:

• Encrypted Web Transit: All website interactions are secured via standard 256-bit Secure Sockets Layer (SSL/TLS) encryption.
• Restricted Administrative Access: Passenger manifests and booking briefs are accessible exclusively by authorized operations managers (Bhagirath Bishnoi / Naresh Bishnoi).
• Retention Window: Trip inquiry information is retained only as long as necessary to fulfill your journey, maintain taxation records, and resolve audit queries, after which it is routinely purged.

Your Rights Under the DPDP Act, 2023

As a Data Principal under Indian data privacy law, you hold recognized statutory rights regarding your personal information:

Grievance Redressal & Privacy Desk

For questions regarding this policy, to exercise your data rights, or to submit a privacy concern, please contact our administrative desk: